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Help article index
Guides live here. One-page shop answers — and later the videos — live on Questions from the shop.
Getting Started
Managing Your Inventory
- Understanding Fleets - Organize Your Rental Inventory
- Adding Rental Units - Set Up Your Inventory
- Unit Details & Specifications - Complete Your Rental Listings
- Add-Ons & Extras - Offer Additional Items to Customers
- Unit Downtime - Block Units for Maintenance & Repairs
- Importing Your Inventory - Bulk Add Units from Spreadsheet
Locations & Pickup Points
Availability & Scheduling
- Understanding Availability - How Bookings Work
- Setting Rental Schedules - Hourly, Daily & Multi-Day
- Timeslot Wizard
- Blocking Dates - Close Specific Days from Booking
- Seasonal Schedules - Peak and Off-Season Availability
- Turnaround Time - Buffer Between Rentals
- Using the Calendar - View & Manage Your Schedule
Pricing & Fees
- Understanding Pricing in RecSystems
- Setting Base Rates - Configure Your Rental Prices
- Dynamic Pricing Rules - Weekend, Seasonal & Demand Pricing
- Fees & Taxes - Add Cleaning Fees, Fuel Charges & Sales Tax
- Advance Payment Deposits - Partial Payment at Checkout
- Discounts & Coupons - Create Promotional Codes
- Price Preview Tool - See What Customers Pay
Managing Bookings
- Booking Basics: How Reservations Work in RecSystems
- Creating a Booking - Manual Reservations
- Changing a Booking - Modify Dates, Units & Add-Ons
- Booking Strategy - Custom Prices, Splits & Settlement
- Cancellations & Refunds - Handle Booking Cancellations
- Check-In & Check-Out - Process Arrivals and Returns
- Understanding Booking Status
- Adding Notes to Bookings - Track Special Requests
- Group & Multi-Unit Bookings - Handle Large Parties
- Cart Check-In - Multiple Bookings at Once
Checkout Process
Payments & Billing
Gift Cards & Credits
Customer Management
Your Booking Website
Rex AI Assistant
- Meet Rex: Your AI Copilot for Rental Operations
- Rex Chat: Your AI Conversation Hub
- Actions Rex Can Take — AI-Powered Operations
- Rex's Smart Suggestions — AI-Powered Recommendations
- Pricing Assistance - Let Rex Help Set Your Rates
- Content Generation - Create Descriptions with Rex
- AI Content Refresh - Generate Marketing Copy
- Customer Emails Through Rex — Draft, Review, Send
- Fleet Status & Weather Intelligence
- Talking to Rex — Tips for Great Results
Reports & Analytics
Integrations
Team & Permissions
Account Settings
- Settings & Configuration Overview
- Business Information - Update Your Business Details
- Notification Settings - Control Alerts You Receive
- Customer Emails - How Automated Emails Work
- Customer Emails - How Automated Emails Work
- Time Zone Settings - Set Your Business Time Zone
- Currency Settings - Configure Currency Display