Contact RecSystems Support

Can't find the answer you need? Our support team is here to help.

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How to Reach Us

Email Support

Email: wecare@recsystems.com

Hours: Monday – Friday, 9 AM – 5 PM CST

Response time: We typically respond within 1-2 hours during business hours. Urgent issues are prioritized.

What to Include

Help us help you faster by including:

1. Your account name — The name of your rental business
2. What you're trying to do — Describe your goal
3. What's happening — Describe the issue you're experiencing
4. Screenshots — If applicable, attach screenshots showing the problem
5. Steps to reproduce — What did you do right before the issue occurred?

For booking questions, include the customer name and rental date. For payment questions, include the order or booking reference, but never send full card numbers.

Example Support Request

Subject: Unable to process refund for booking #12345 Hi, I'm trying to process a partial refund for booking #12345, but I'm getting an error message when I click the Refund button. My account is Lake Fun Rentals. I've attached a screenshot of the error message. Thanks for your help!

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Before Contacting Support

Save time by checking these resources first:

1. Search the Help Center

Use the search bar at the top of this page. We have articles covering most common questions.

2. Check Troubleshooting Guides

• Common Issues
• Payment Problems
• Booking Problems
• Login Problems

3. Ask Rex

Rex, your AI assistant, can often answer questions instantly. Click the Rex icon in your dashboard to start a conversation.

4. Check Open Tickets

If your team already contacted support, check your open tickets before starting a new request. Keeping replies in one ticket helps everyone see the full history and avoids duplicate work.

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Urgent Issues

For urgent issues affecting your ability to take bookings or payments:

1. Email wecare@recsystems.com
2. Put URGENT in the subject line
3. Describe the business impact

We prioritize issues that prevent you from operating your business.

Support Ticket Tips

When a support ticket is open:

• Reply in the same thread when you have more information.
• Add screenshots when a page looks different than expected.
• Tell us what you expected to happen, not just what went wrong.
• Let us know when the issue is resolved so the ticket can be closed.

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Feature Requests

Have an idea to make RecSystems better?

Email us at wecare@recsystems.com with the subject line Feature Request.

We read every suggestion and use them to guide our product development.

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What We Can Help With

Our support team can help with:

• ✅ How to use RecSystems features
• ✅ Account and billing questions
• ✅ Technical issues and errors
• ✅ Data questions and exports
• ✅ Setup and configuration assistance

What We Can't Help With

• ❌ Disputes between you and your customers
• ❌ General business advice
• ❌ Custom development or integrations (contact us for partnership inquiries)

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Your Feedback Matters

After your support interaction, you may receive a brief survey. Your feedback helps us improve our support quality.

Thank you for being a RecSystems customer!