Frequently Asked
Questions

Most operators are live within 10 minutes. Import your fleet, set your hours, copy the booking link — done. No developer needed.

Yes. We offer free migration assistance. Import existing bookings, customers, and fleet data via CSV. We'll help every step of the way.

No. The setup wizard walks you through everything: fleet, pricing, availability, and branding. If you can fill out a form, you can set up RecSystems.

Boats, jet skis, UTVs, ATVs, golf carts, bikes, scooters, RVs, kayaks, paddleboards, snowmobiles, resort amenities, tours — over 100 rental categories across 12 verticals.

$0/month. We charge 10% per booking, which you can pass to your customers entirely as a convenience fee. Most operators pay nothing out of pocket.

No contracts. No setup fees. No cancellation fees. Use RecSystems as long as it helps your business — leave anytime.

Everything. AI copilot, booking engine, operations tools, fleet management, reporting, email/SMS notifications, credit card processing, and US-based support. No hidden fees.

Yes. We use Stripe for secure payment processing. Deposits, partial payments, full payments, and refunds — all handled automatically. Apple Pay and Google Pay included.

You pay nothing. Since our fee is per-booking, your cost is $0 when bookings are $0. We only earn when you earn.

Yes. Guest checkout lets customers book in under 60 seconds with just name, email, and payment. No account creation friction.

When a customer selects a timeslot, it's held for them with a visible countdown (typically 10–15 minutes). This prevents double-bookings and creates natural urgency that helps reduce cart abandonment.

Absolutely. Your booking engine runs 24/7. A significant share of bookings happen outside business hours. Rex handles customer questions while you sleep.

Real-time availability tracking with hold timers means it's physically impossible to double-book. Every unit's availability is calculated to the minute.

Yes. Create add-on bundles that appear during checkout. Operators typically see 15–25% higher average order value from accessory upsells.

Rex is your AI copilot — built with advanced AI specifically for recreational rentals. It answers customer questions 24/7, trains staff, surfaces business insights, and handles routine tasks so you can focus on running your business.

Rex knows its limits. For anything it's uncertain about, it escalates to a human with full context. You set the guardrails. Rex is a copilot, not an autopilot.

Yes. Rex provides role-based guidance, answers questions in real-time, walks new hires through workflows, and knows your specific business rules. Training time drops from weeks to hours.

Every morning, Rex summarizes your day: today's bookings, weather alerts, maintenance due, staff assignments, and anything unusual. It's like having a chief of staff who starts earlier than you.

Each booking gets a unique QR code. Customer shows it on their phone, staff scans it, and check-in takes seconds instead of minutes. Waiver status, payment status, and ID verification — all confirmed instantly.

The mobile app works offline. Syncs automatically when connection returns. You'll never lose a booking or check-in because of spotty signal.

Staff take timestamped, GPS-tagged photos at check-out and check-in. Cloud-backed automatically. When a customer disputes damage, you have irrefutable evidence.

Yes. Manage unlimited locations from one dashboard. Each location can have its own fleet, pricing, hours, and staff. Cross-location reporting included.

Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Payments are processed through Stripe's PCI DSS Level 1 certified infrastructure. We never store card numbers.

Never. Your customer data belongs to you. We don't share, sell, or use it for advertising. Period.

US-based data centers (AWS) with automated backups, point-in-time recovery, and multi-region redundancy. 99.95% uptime SLA.

Email wecare@recsystems.com and a real human (based in the US) will respond. Rex also answers common questions 24/7 in the dashboard.

Yes. Free onboarding includes fleet setup assistance, migration from existing systems, and a walkthrough of every feature. We want you succeeding from day one.

Tell us. We ship new features regularly based on operator feedback. Many of our best features came from customer requests.