Questions from the shop. Straight answers.
Start here: after you close, Saturday at the counter, and staying in charge. Written answers for every question. Training videos are not up yet. The rest of the product is one click down — not dumped on this page.
What is happening at the shop
Closed for the night. Slammed on Saturday. Or you want help that does not take over.
Saturday at the counter
The line is out the door. Check-in has to keep moving.
How do we get through a slammed Saturday?
You stay in charge
Rex can help. He does not refund, override, or send a guest out on his own.
Can Rex help without changing a booking on his own?
Price and the 10%
Who pays the fee. Whether a swap keeps the price you quoted.
Getting a page online
Sign up, bring the books you have, make a test booking.
Your rentals
Name them. Set how many. Make sure a guest picks the right one.
A guest is standing there
Swap, return, or change the booking without losing the thread.
How you set the shop
Turnaround between rentals. Deposits. Different hours at different docks.
How the product works
Guest checkout. Photos and waivers. Hours. Money. Rex during the day. Pick a topic — do not read every question at once.
The guest booking page
They book on a phone. They should not hit an account wall.
13 questions
Photos, waivers, the card
Proof and signatures should be done before the line forms.
13 questions
Hours, seasons, blocked days
The calendar should match the hours you actually run.
12 questions
Taking money and giving it back
Connect Stripe. Refund the right amount. Keep a gift card honest.
26 questions
Rex during the day
Ask. Review. You still send the email and approve the price.
10 questions
Who can do what
Invite the Saturday crew. Take the login back when the season ends.
5 questions
Numbers for the accountant
Revenue, utilization, and a file you can export.
5 questions
Your page and your domain
Logo, policies, your URL, the emails guests already get.
11 questions
The first week inside
Business profile. A fleet. A walk-in. Photos on the listing.
11 questions
The booking already exists
Change the dates. Find the guest. Know what Reserved actually means.
7 questions
When something breaks
A declined card. A locked login. A unit that cannot go out.
8 questions
Live jobs first
The three product paths, then the rest of the front door.
See it in the product
After-hours booking, Saturday check-in, and Rex are live. Start a page when you want this for your shop.