Talking to Rex — Tips for Great Results

Rex understands natural language — talk to it like you'd talk to a colleague. Here are tips to get the best results.

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Be Natural

You don't need special commands. These all work:

• "How's today looking?"
• "Any overdue rentals?"
• "Check in the 10am group"
• "What's the weather doing Saturday?"

Rex figures out what you mean and responds with specific, data-backed answers.

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Be Specific When It Matters

For Lookups

The more details, the faster Rex finds the right record:

For Actions

Include the key identifying information:

• Customer name: "Check in the Garcia family"
• Unit name: "Mark the jet ski as returned"
• Booking ID: "Look up booking abc123"
• Date: "Block the pontoon for maintenance March 20-21"

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Use Follow-Up Questions

Rex remembers the full conversation. After any response, you can dig deeper:

You: Show me today's arrivals
Rex: You have 5 arrivals today...

You: Which ones haven't been checked in yet?
Rex: 3 are still pending check-in...

You: Check in the first one
Rex: Found Booking #abc123 — Sarah Johnson...
     Want me to go ahead?

You: Yes
Rex: ✓ Checked in!

You: Now draft her a welcome email
Rex: I've drafted a message for Sarah...

Each question builds on the last. Rex knows "the first one" and "her" from context.

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Types of Questions

Data Questions

Ask about your business numbers:

• "How many bookings this month?"
• "What's the average order value?"
• "Which unit gets the most bookings?"
• "What's our conversion rate?"

Operational Questions

Ask about what's happening now:

• "Who's overdue?"
• "Any outstanding balances?"
• "What's the fleet status?"
• "How many arrivals tomorrow?"

Action Requests

Ask Rex to do something:

• "Check in the Johnson family"
• "Create a weekend surcharge"
• "Draft a balance reminder"
• "Generate a revenue report"

How-To Questions

Ask how to use RecSystems features:

• "How do I process a refund?"
• "Where do I set up gift cards?"
• "How does the check-in process work?"
• "How do I create a rental schedule?"

Rex searches the Help Center and gives step-by-step answers.

Schedule Setup Questions

Rex can help draft a rental schedule when you use the guided timeslot flow. Include:

• Operating hours, like 9:00am to 5:00pm
• Rental lengths, like 2 hours, half-day, full-day, weekend, or week
• Cleanup time between rentals
• Days of the week you operate
• Starting prices, if you already know them

You still review and confirm the schedule before it goes live.

Strategic Questions

Ask for business advice based on your data:

• "What should I focus on today?"
• "Any pricing suggestions?"
• "How do I fill empty slots this weekend?"

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When Rex Doesn't Have the Answer

If Rex doesn't know something, it says so. Rex will:

• Tell you it doesn't have that information
• Suggest where to find it (specific dashboard page or report)
• Offer to help with a related question

Rex never makes up numbers or guesses at data.

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Handling Misunderstandings

If Rex misunderstands your request:

1. Rephrase — Try different wording with more detail
2. Be more specific — Add names, dates, or unit types
3. Start fresh — Click + in the sidebar for a new conversation

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What Rex Doesn't Do

• Access other businesses' data — Rex only knows your account
• Make up data — If Rex doesn't have a number, it says so
• Send emails without permission — You always review first
• Cancel bookings or process refunds directly — Rex links you to the right page
• Give generic advice — Rex uses your actual data, not assumptions

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Related Articles

• Meet Rex
• Rex Chat
• Actions Rex Can Take
• Smart Suggestions