Unit Downtime - Block Units for Maintenance & Repairs

The Unit Downtime feature lets you block rental units from availability for maintenance, repairs, cleaning, weather holds, private events, and more. Blocked dates show as unavailable on your calendar and customers cannot book during those times.

Accessing Unit Downtime

Go to Account Info → Unit Downtime to view and manage all downtime blocks.

From here you can: - View upcoming, past, or all downtime entries - Filter by custom date ranges - Schedule new downtime - Remove existing downtime blocks

Scheduling Downtime

Step 1: Open the Form

1. Go to Account Info → Unit Downtime
2. Click Schedule Downtime

Step 2: Select Unit and Quantity

Choose which unit needs to be blocked and how many (for units with multiple inventory).

Step 3: Choose Downtime Type

Select the reason for the downtime:

Step 4: Set Dates and Times

Enter the start and end dates for the downtime period.

Start: When the downtime begins End: When the unit will be available again

You can set specific times, or check All day to use the unit's schedule times automatically.

Step 5: Add Notes (Optional)

Add details about the maintenance: - What work is being done - Shop order numbers - Parts being replaced - Expected completion notes

Step 6: Save

Click Schedule Downtime to create the block.

What Happens During Downtime

When a unit has scheduled downtime:

• Calendar blocked — Dates show as unavailable
• No customer bookings — Customers cannot book those dates
• Unit stays visible — The unit still appears in your inventory
• Other dates available — Customers can book dates outside the downtime

Viewing Downtime

The Downtime page shows all scheduled downtime with filters:

• Upcoming — Future downtime (default view)
• Past — Completed downtime history
• All — Everything
• Custom Range — Specific date range

Each entry shows: - Unit name - Downtime type with icon - Date and time range - Quantity blocked - Notes

Removing Downtime

To end a downtime block early:

1. Go to Account Info → Unit Downtime
2. Find the downtime entry
3. Click Remove
4. Confirm the removal

The dates become available immediately for customer bookings.

Common Scenarios

Scheduled Maintenance

Block a boat for annual service: 1. Select the unit 2. Choose Maintenance / Repair 3. Set dates (e.g., Monday 8 AM to Friday 5 PM) 4. Add notes: "Annual engine service at Marina Pro Shop"

Weather Event

Storm forecast, need to protect equipment: 1. Select affected units 2. Choose Weather Hold 3. Set dates for the weather event 4. Add notes: "Hurricane warning - all watercraft secured"

Owner Personal Use

Owner taking the jet ski for vacation: 1. Select the unit 2. Choose Private Event / Owner 3. Set dates 4. Add notes: "Owner vacation - Lake Tahoe trip"

Deep Cleaning

Post-season deep clean: 1. Select the unit 2. Choose Detailing / Cleaning 3. Set dates (usually 1-2 days) 4. Add notes: "Full interior detail and wax"

Best Practices

Plan Ahead

- Schedule routine maintenance during slow periods

- Block time after high-usage weekends for cleaning

- Plan seasonal storage well in advance

Be Specific

- Use the right downtime type for accurate tracking

- Add detailed notes for your records

- Include shop orders or invoice numbers

Check for Conflicts

- Review calendar before scheduling downtime

- On Bookings → Calendar, turn on the Maintenance status toggle (it starts off) to see downtime on the same schedule as rentals

- If existing bookings conflict, contact customers first

- Consider moving bookings to other units if available

Track History

- Downtime records create a maintenance history

- Use Past filter to review what was done

- Helps plan future maintenance schedules

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Related Articles: - Adding Rental Units - Blackout Dates - Booking Basics