Troubleshooting
Common Issues & Solutions
This page lists common RecSystems issues and quick solutions. For login issues, try clearing your browser cache. For payment issues, verify your Stripe connection. For availability issues, check your timeslot settings.
Quick fixes for the most common problems. Can't find your issue? Check the detailed guides or contact support.
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Quick Fixes
Page Not Loading
- Refresh the page (Ctrl/Cmd + R)
- Check your internet connection
- Try a different browser
- Clear browser cache and cookies
- Wait a moment and try again
Changes Not Saving
- Look for red error messages near fields
- Ensure all required fields are filled
- Check your internet connection
- Refresh and try again
Can't Find Something
- Use the search bar at the top
- Check date filters are correct
- Check status filters (may be hidden)
- Try the calendar view for bookings
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Login Issues
| Problem | Quick Fix |
|---|---|
| Forgot password | Click "Forgot Password?" on login page |
| Wrong password | Reset password via email |
| Account locked | Wait 15 minutes, then try again |
| Verification failed | Refresh page and complete verification again |
| Email not confirmed | Check email for confirmation link |
Detailed login troubleshooting →
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Payment Issues
| Problem | Quick Fix |
|---|---|
| Card declined | Try a different card |
| Payment stuck | Wait 30 seconds, then refresh |
| Wrong amount charged | Check cart for all items and fees |
| Refund not showing | Allow 5-10 business days for bank processing |
| Can't add payment method | Verify card details and try again |
Detailed payment troubleshooting →
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Booking Issues
| Problem | Quick Fix |
|---|---|
| No availability showing | Check date/time settings and timeslot validity |
| Can't modify booking | Check if booking is already checked in |
| Booking disappeared | Search by confirmation number |
| Wrong dates shown | Check timezone settings |
| Can't check in | Ensure booking status is "Reserved" |
Detailed booking troubleshooting →
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Dashboard Issues
Dashboard Won't Load
- Clear browser cache
- Try incognito/private window
- Check if you have the right permissions
- Verify your account is active
Numbers Look Wrong
- Check the date range filter
- Verify you're viewing the correct account (if multi-account)
- Refresh to get latest data
- Reports update every 15 minutes
Can't See Certain Features
- Check your user role (some features are admin-only)
- Feature may not be enabled for your account
- Contact your account admin
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Mobile Issues
App/Site Not Working on Phone
- Ensure browser is up to date
- Clear mobile browser cache
- Try landscape mode for more space
- Check internet connection
Touch Not Responding
- Clean your screen
- Remove screen protector if problematic
- Try a different browser
- Restart your device
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Integration Issues
SmartWaiver Not Working
- Verify API key is correct
- Check SmartWaiver account is active
- Ensure waiver template is published
- Test connection in settings
Weather Protection Not Showing
- Verify Sensible Weather is enabled
- Check location has coordinates set
- Dates must be in the future
- Test connection in settings
Google Analytics Not Tracking
- Verify Measurement ID format (G-XXXXXXXXXX)
- Check in GA4 Realtime report
- Ad blockers may prevent tracking
- Allow 24 hours for historical data
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Email Issues
Customers Not Getting Emails
- Check customer email is spelled correctly
- Ask customer to check spam/junk folder
- Verify email wasn't bounced (check email logs)
- Test by booking with your own email
Staff Not Getting Notifications
- Check notification settings in your profile
- Verify your email address is correct
- Check spam/junk folder
- Some notifications require admin role
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Speed Issues
Everything is Slow
- Check your internet speed
- Clear browser cache
- Close unused browser tabs
- Try a different browser
- Try at a different time (server load)
Reports Take Too Long
- Try a smaller date range
- Reports generate in background—wait for completion
- Large exports may take 1-2 minutes
- Peak times may be slower
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Error Messages
"Something went wrong"
Generic error—try: 1. Refresh the page 2. Try the action again 3. Check for specific field errors 4. Contact support with screenshot if persists
"Not authorized"
You don't have permission—check: 1. Your user role (employee vs. admin) 2. If you're logged in 3. If you're in the right account
"Session expired"
Your login timed out: 1. Log in again 2. This is normal after inactivity 3. Check "Remember me" on login to stay logged in longer
"Please try again"
Temporary issue: 1. Wait a few seconds 2. Try the action again 3. Refresh and retry 4. Contact support if persists
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Before Contacting Support
Collect this information to help us help you faster:
- What were you trying to do?
- What happened instead?
- Screenshot of any error messages
- Browser and device you're using
- Time the issue occurred
- Confirmation numbers or IDs involved
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Getting Help
Self-Service
- Search this Help Center
- Check detailed troubleshooting guides
Contact Support
- Email: wecare@recsystems.com
- Hours: Monday-Friday, 9 AM - 5 PM CST
- Include details listed above
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Related Articles
Need more? Search the live help desk or email wecare@recsystems.com.