Redeeming Gift Cards - Apply Gift Cards to Bookings

When customers have gift cards, they can apply them at checkout to reduce or cover their booking cost. Here's how redemption works.

Customer Redemption

At Checkout

1. Complete booking selection — Add rentals to cart
2. Go to checkout — Start the payment process
3. Find gift card field — Look for "Gift Card" or "Promo Code"
4. Enter code — Type the code exactly
5. Click Apply — Balance applied to total
6. Complete payment — Pay remaining balance (if any)

What Customers See

After applying a gift card:

Subtotal:              $350.00
Gift Card (A1B2C3):   -$100.00
────────────────────────────────
Amount Due:            $250.00

If gift card covers everything:

Subtotal:              $350.00
Gift Card (A1B2C3):   -$350.00
────────────────────────────────
Amount Due:              $0.00

Partial Redemptions

Using Part of a Gift Card

If the gift card is worth more than the booking:

Gift Card: $200 Booking: $150

• Applied: $150
• Remaining balance: $50
• Customer pays: $0

The $50 remains on the gift card for future use.

Multiple Gift Cards

Customers can combine multiple gift cards:

Gift Card 1: $75 Gift Card 2: $50 Booking: $200

• Total applied: $125
• Customer pays: $75

Staff-Assisted Redemption

For phone orders or dashboard bookings:

In Dashboard

1. Create the reservation
2. Go to payment section
3. Enter gift card code
4. Apply to booking
5. Collect remaining balance (if any)

Checking Balance First

Before applying: 1. Go to Gift Cards 2. Search for the code 3. Verify balance 4. Then apply to booking

What Can Be Redeemed

Gift Cards

- Full balance available

- Partial use allowed

- Remainder saved

Vouchers

- Full value typically

- One-time use usually

- Applied pre-tax

Coupons & Discounts

- Percentage or fixed

- Applied pre-tax

- Restrictions may apply

Redemption Rules

Order of Application

When multiple codes are used:

1. Percentage coupons (reduces subtotal)
2. Fixed discounts (reduces subtotal)
3. Vouchers (pre-tax)
4. Taxes calculated
5. Gift cards (post-tax, like cash)

Stacking Rules

Depending on your settings: - One coupon per order (common) - Multiple gift cards allowed - Vouchers stack with gift cards

Common Issues

Code Not Working

"Invalid code" - Check spelling (case-sensitive) - Verify code is for your business - Ensure code hasn't expired

"Code already used" - Some codes are one-time use - Check if balance is depleted - Vouchers typically single-use

"Balance insufficient" - Gift card may have been partially used - Check remaining balance - Add payment for remainder

Removing a Gift Card

If applied by mistake: 1. Find the applied code in checkout 2. Click Remove or X 3. Code is removed 4. Balance restored to gift card

Staff Tips

Helping Customers

• Guide them to the promo code field
• Verify code before they apply
• Explain remaining balance
• Confirm total after application

Checking Codes

Before processing: - Search code in dashboard - Verify balance - Check for restrictions - Note any expiration

Processing Zero-Balance Checkouts

When gift card covers everything: - No credit card needed - Booking still confirmed - Receipt shows gift card payment

Best Practices

Customer Communication

- Remind customers about their gift cards

- Include code in their email

- Make redemption field visible

Tracking

- Note when gift cards are redeemed

- Track partial balances

- Monitor for fraud

Support

- Be ready to help with codes

- Know how to look up balances

- Handle issues gracefully

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Related Articles: - Gift Cards Overview - Creating Gift Cards - Booking Basics