Login Troubleshooting - Access Your Account

Can't get into your account? This guide covers common login issues and how to fix them.

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Forgot Password

How to Reset

1. Go to the login page
2. Click Forgot your password?
3. Enter your email address
4. Click Send Reset Instructions
5. Check your email (including spam/junk)
6. Click the link in the email
7. Enter and confirm your new password

Reset Link Not Working

No Reset Email Received

1. Check spam/junk folder
2. Verify email address — Did you use the right one?
3. Wait a few minutes — Emails usually arrive within 1-2 minutes
4. Try again — Request another reset
5. Contact admin — They can verify your account email

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Multiple Failed Attempts

What Happens After Failed Logins

If you enter the wrong password multiple times, you won't be locked out, but you should:

1. Stop and verify — Make sure Caps Lock is off
2. Reset your password — Use "Forgot Password?" to get a fresh start
3. Check your email — Make sure you're using the right account

Best Practices

• Use a password manager
• Check Caps Lock before typing
• Use the "Show Password" option to verify
• Reset password if you're unsure

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Verification Failed

What Is Verification?

RecSystems uses security verification to protect against automated attacks. You may see a challenge or checkbox during login.

Common Issues

"Verification failed" error: 1. Refresh the page and try again 2. Complete the challenge if shown 3. Wait a moment — don't click repeatedly

Challenge won't load: 1. Check internet connection 2. Disable ad blockers temporarily 3. Try a different browser 4. Clear browser cache

Verification loops: 1. Clear cookies and cache 2. Try incognito/private mode 3. Use a different browser 4. Check for VPN issues (some VPNs cause problems)

Browser Issues

Some browser settings can interfere: - Ad blockers — May block verification scripts - Privacy extensions — Can prevent challenges from loading - JavaScript disabled — Must be enabled - Cookies blocked — Allow cookies from RecSystems

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Email Not Confirmed

New Account Setup

After creating an account, you must confirm your email:

1. Check your inbox for "Confirmation Instructions"
2. Click the confirmation link
3. You'll be signed in automatically

Confirmation Email Missing

1. Check spam/junk folder 2. Search for "RecSystems" in all mail 3. Request new confirmation: - Go to login page - Click "Didn't receive confirmation instructions?" - Enter your email - New confirmation sent

Confirmation Link Issues

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Wrong Account or Can't Access

Multiple Accounts

If you have access to multiple accounts: 1. Log in to RecSystems 2. Click your name/account switcher 3. Select the correct account

Wrong Role/Permissions

If you can log in but can't access certain features: - Check with your account admin - You may need a different role - Some features are admin-only

Never Had an Account

If you're trying to access an account but were never invited: 1. Contact the account owner/admin 2. They need to add you as a team member 3. You'll receive an invitation email

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Session Expired

"Session expired" Message

Your login session ends after: - Extended inactivity - Browser was closed - Logged in on another device (some settings)

Solution: Simply log in again.

Staying Logged In

Check "Remember me" on the login page to stay logged in longer on this device.

Note: For shared computers, don't use "Remember me" and always log out when done.

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Login Page Issues

Page Won't Load

1. Check your internet connection
2. Try a different browser
3. Clear cache and cookies
4. Try again later (rare server issues)

Redirect Loop

If you keep getting sent back to login: 1. Clear browser cookies 2. Clear cache 3. Try incognito/private mode 4. Check that cookies are enabled

Wrong Domain

Make sure you're on the correct URL: - Check for typos in the address - Bookmark the correct login page - Use links from official emails

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Two-Factor Authentication (2FA)

If You Use 2FA

1. Enter your password
2. Enter the code from your authenticator app
3. Codes change every 30 seconds

Lost Access to 2FA

If you can't access your authenticator: 1. Contact your account admin 2. They can disable 2FA for your account 3. Set it up again with a new device

Codes Not Working

• Check your device clock is accurate
• Use the latest code (they refresh every 30 seconds)
• Make sure you're entering for the right account

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Getting More Help

Before Contacting Support

Try these steps first: 1. Clear browser cache and cookies 2. Try a different browser 3. Try a different device 4. Reset your password

Contact Support

If you still can't log in:

Email: wecare@recsystems.com

Include: - Your email address - What you've tried - Any error messages (screenshots help) - Browser and device you're using

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Security Tips

Password Best Practices

• Use a unique password for RecSystems
• Include letters, numbers, and symbols
• Make it at least 8 characters
• Don't share your password
• Use a password manager

Safe Login Habits

• Only log in on trusted devices
• Log out on shared computers
• Don't save password on public computers
• Watch for phishing emails (we never ask for your password)

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Related Articles

• Common Issues
• Roles & Permissions