Account Settings
Notification Settings - Control Alerts You Receive
Open Account → Account Info to set receipt copy emails, reply-to, abandoned-cart recovery, and the weekly analytics digest. Customer confirmation and receipt emails send automatically using your business branding.
Two inboxes matter: yours and the customer's. RecSystems treats them differently on purpose.
Customer emails (confirmation, receipt, reminder, cancellation) go out so the renter is never guessing. Your operator emails are the ones you can aim and quiet.
Where to click
- Log in to the dashboard
- Account → Account Info
- Open Email & Notifications
That section is the notification panel. There is not a separate "notification center" app.
Operator emails you can set
| Control | What it does |
|---|---|
| Receipt Emails | Comma-separated copies of payment receipts (bookkeeper, GM, dock lead) |
| Reply-To Email | Where customer replies land when they answer a RecSystems email |
| Abandoned cart recovery | One email per cart after about an hour of inactivity |
| Weekly analytics digest | Monday morning bookings, revenue, and trends for owners and admins |
Save the Account Info form after you change a toggle.
Rex Autopilot has its own email switches (action executed, outcome measured) on the Autopilot settings page. Those are for AI actions, not Saturday bookings.
What customers still receive
These send automatically. Branding comes from Business Information (name, logo, colors, policies):
- Booking confirmation
- Payment receipt
- Cancellation confirmation
- Reminders
- Check-in related mail when those flows run
See Customer Emails for what is in each message. Content is standardized so the confirmation number, times, and pickup instructions cannot drift. Your policies and custom confirmation note still appear.
Customer-facing mail is sent from RecSystems on behalf of your business (from notifications@recsystems.com with your name in the From display). Replies go to your Reply-To.
What we do not send
- SMS or text-message alerts
- Slack or Teams pings
- A per-staff "mute this boat" matrix
- Marketing newsletters from this screen
If you need the dock to hear about a new booking in the next ten seconds, keep the dashboard open or watch email. Rex's morning briefing is the daily picture, not a pager.
Saturday test
Book a test rental with your own email. You should get the confirmation. Your Receipt Emails list should get the receipt copy if you added it. If neither arrives, check spam, then confirm the customer email on the cart and the Receipt Emails field — not a hidden notification switch.
Need more? Search the live help desk or email wecare@recsystems.com.