Taking money and giving it back
Can a refund follow the deposit rules we already published?
There's no video on this page yet. The answer is the real one. When we film it, this same page gets the tape.
Deposit-aware refunds respect the window, the prepaid lines, and an operator override, with an audit trail. Staff apply the terms you published instead of a vibe at the counter.
Read deposit-aware refunds, then cancellations.
How it actually works
You can still be generous. The log shows who did what. Weather and no-shows are different if you configured them that way.
Easy to mix up
- Every refund should be invented on Saturday.
- Override means there is no record.
More money questions
How do we start taking cards?
How do I take payment when someone books by phone?
How do I send money back?
How do I cancel a booking and free the unit?
When does the money hit our bank?
How do I resend a receipt?
How do we sell a gift card?
How does a guest spend a gift card?
Where do I set what one rental costs?
How do I charge more on weekends?
How do I add a cleaning fee and sales tax?
Can I honor a price I already quoted on the phone?
Can guests buy weather protection at checkout?
How do I make a 15% off code?
What is the difference between a gift card, a voucher, and a coupon?
Do gift cards expire?
How do I check a gift card balance?
How do I see a card we already have on file?
How do I see the exact total before I quote it?
How do I discount people who book at the last minute?
If two price rules both match, do the percents add?
What's the difference between Invoice and House Account?
What does Waive balance actually do?
Can I take cash or a check?
What if they never pay the rest of the deposit?
Deposit-aware refunds
Read deposit-aware refunds, then cancellations.