Taking money and giving it back
How do I send money back?
There's no video on this page yet. The answer is the real one. When we film it, this same page gets the tape.
Open the booking or cart, click Refund, enter the full or partial amount, confirm, and the money returns to the original payment method.
Read refunds, then deposit-aware refunds.
How it actually works
A person issues the refund. Rex does not refund on his own. Deposit-aware refunds are the terms version of this job.
Easy to mix up
- Rex refunds overnight without you.
- Partial refunds are not in the product.
More money questions
How do we start taking cards?
How do I take payment when someone books by phone?
Can a refund follow the deposit rules we already published?
How do I cancel a booking and free the unit?
When does the money hit our bank?
How do I resend a receipt?
How do we sell a gift card?
How does a guest spend a gift card?
Where do I set what one rental costs?
How do I charge more on weekends?
How do I add a cleaning fee and sales tax?
Can I honor a price I already quoted on the phone?
Can guests buy weather protection at checkout?
How do I make a 15% off code?
What is the difference between a gift card, a voucher, and a coupon?
Do gift cards expire?
How do I check a gift card balance?
How do I see a card we already have on file?
How do I see the exact total before I quote it?
How do I discount people who book at the last minute?
If two price rules both match, do the percents add?
What's the difference between Invoice and House Account?
What does Waive balance actually do?
Can I take cash or a check?
What if they never pay the rest of the deposit?
Refunds
Read refunds, then deposit-aware refunds.