Taking money and giving it back
How do I cancel a booking and free the unit?
There's no video on this page yet. The answer is the real one. When we film it, this same page gets the tape.
Find it under Bookings → Your Bookings, click Cancel, choose the refund type (full, partial, voucher, or none), give a reason, and confirm. The system handles the refund path you picked and releases inventory.
Read cancellations.
How it actually works
Cancel is not the same as a silent delete. Inventory comes back. Money follows the refund choice.
Easy to mix up
- Deleting a row is how you cancel.
- Cancel always means a full refund.
More money questions
How do we start taking cards?
How do I take payment when someone books by phone?
How do I send money back?
Can a refund follow the deposit rules we already published?
When does the money hit our bank?
How do I resend a receipt?
How do we sell a gift card?
How does a guest spend a gift card?
Where do I set what one rental costs?
How do I charge more on weekends?
How do I add a cleaning fee and sales tax?
Can I honor a price I already quoted on the phone?
Can guests buy weather protection at checkout?
How do I make a 15% off code?
What is the difference between a gift card, a voucher, and a coupon?
Do gift cards expire?
How do I check a gift card balance?
How do I see a card we already have on file?
How do I see the exact total before I quote it?
How do I discount people who book at the last minute?
If two price rules both match, do the percents add?
What's the difference between Invoice and House Account?
What does Waive balance actually do?
Can I take cash or a check?
What if they never pay the rest of the deposit?
Cancellations
Read cancellations.