Taking money and giving it back
Can I honor a price I already quoted on the phone?
There's no video on this page yet. The answer is the real one. When we film it, this same page gets the tape.
On an internal reservation, expand Booking Strategy and turn Customize booking on. Change the price for a phone quote, discount, or comp. Change the payment plan to split, invoice, or waive a balance. The Order Summary shows what the customer will see.
Read booking strategy.
How it actually works
A custom price is an explicit operator choice on that booking, not a silent rewrite of the rate card.
Easy to mix up
- Every phone quote has to match the website or you cannot book it.
- Customize booking is a Rex override.
More money questions
How do we start taking cards?
How do I take payment when someone books by phone?
How do I send money back?
Can a refund follow the deposit rules we already published?
How do I cancel a booking and free the unit?
When does the money hit our bank?
How do I resend a receipt?
How do we sell a gift card?
How does a guest spend a gift card?
Where do I set what one rental costs?
How do I charge more on weekends?
How do I add a cleaning fee and sales tax?
Can guests buy weather protection at checkout?
How do I make a 15% off code?
What is the difference between a gift card, a voucher, and a coupon?
Do gift cards expire?
How do I check a gift card balance?
How do I see a card we already have on file?
How do I see the exact total before I quote it?
How do I discount people who book at the last minute?
If two price rules both match, do the percents add?
What's the difference between Invoice and House Account?
What does Waive balance actually do?
Can I take cash or a check?
What if they never pay the rest of the deposit?
Booking strategy
Read booking strategy.