When something breaks
I cannot find the booking. Where do I look?
There's no video on this page yet. The answer is the real one. When we film it, this same page gets the tape.
Search with the confirmation number, guest name, email, or phone. Check the date range. Check the status filter — it may be pending, expired, or under another status.
Read common issues, then booking status.
How it actually works
Search is wider than today's list. A missing row is often a filter, not a deleted booking.
Easy to mix up
- If it is not on today's dock list, it was never booked.
- Only confirmation numbers work.
More recovery questions
Common issues
Read common issues, then booking status.