When something breaks
They say they were charged, but I do not see a booking.
There's no video on this page yet. The answer is the real one. When we film it, this same page gets the tape.
Check Stripe for the payment. If it succeeded, the booking should catch up in 1–2 minutes. If it is still pending after that, email support with the payment ID.
Read payment troubleshooting, then support.
How it actually works
Stripe is the money. The booking row can lag a minute. Do not refund from a guess.
Easy to mix up
- A Stripe charge always means the unit is already blocked.
- You should refund immediately without looking up the payment ID.
More recovery questions
Payment issues
Read payment troubleshooting, then support.