When something breaks
Why is Swap Unit grey?
There's no video on this page yet. The answer is the real one. When we film it, this same page gets the tape.
Most often the rental window already ended — only an admin can swap then. Also check that a replacement is actually free for that window, and that your role is allowed to swap.
Read booking troubleshooting, then swap after the window.
How it actually works
Grey is a rule, not a freeze. Availability and the clock both matter.
Easy to mix up
- Grey always means the product is broken.
- Any employee can swap last week's rental.
More recovery questions
The card was declined. Now what?
A staff member cannot get in. What do I try first?
The boat broke and the guest is waiting. What now?
How do I reach a person at RecSystems?
I cannot find the booking. Where do I look?
It says nothing is available. What do I check?
They say they were charged, but I do not see a booking.
Booking issues
Read booking troubleshooting, then swap after the window.