When something breaks
How do I reach a person at RecSystems?
There's no video on this page yet. The answer is the real one. When we film it, this same page gets the tape.
Email wecare@recsystems.com. Typical response is 1–2 hours, Monday–Friday, 9:00am–5:00pm Central.
Email support, or open the contact page.
How it actually works
Human support is US-based email. Rex is not a substitute for a production outage.
Easy to mix up
- There is no email, only a chatbot.
- Support is 24/7 humans on the dock line.
More recovery questions
The card was declined. Now what?
A staff member cannot get in. What do I try first?
The boat broke and the guest is waiting. What now?
I cannot find the booking. Where do I look?
It says nothing is available. What do I check?
Why is Swap Unit grey?
They say they were charged, but I do not see a booking.
Contact support
Email support, or open the contact page.