When something breaks
A staff member cannot get in. What do I try first?
There's no video on this page yet. The answer is the real one. When we film it, this same page gets the tape.
For a forgotten password, use Forgot Password on the login page. For a locked account, wait 15 minutes or use the unlock link in email. If verification fails, refresh and complete it again.
Read login troubleshooting, then remove access if they left.
How it actually works
Login trouble is an account access job. Deactivating a user is how you take access away on purpose.
Easy to mix up
- You should share the owner password.
- A locked account means the shop is deleted.
More recovery questions
Login help
Read login troubleshooting, then remove access if they left.