When something breaks
The card was declined. Now what?
There's no video on this page yet. The answer is the real one. When we film it, this same page gets the tape.
Ask the guest to try a different card or call their bank. If checkout looks stuck, wait 30 seconds and refresh. Refund timing, when you issue one, still follows the bank — often 5–10 business days.
Read payment troubleshooting.
How it actually works
A decline is the card network, not Rex. Do not invent an automatic retry we have not sourced.
Easy to mix up
- RecSystems declined them for fun.
- A refresh charges them twice.
More recovery questions
A staff member cannot get in. What do I try first?
The boat broke and the guest is waiting. What now?
How do I reach a person at RecSystems?
I cannot find the booking. Where do I look?
It says nothing is available. What do I check?
Why is Swap Unit grey?
They say they were charged, but I do not see a booking.
Payment issues
Read payment troubleshooting.