Photos, waivers, the card
Where do special requests live?
There's no video on this page yet. The answer is the real one. When we film it, this same page gets the tape.
Guests can add a note at checkout. Staff can add notes on the booking detail. Read them there so the next shift sees the same request.
Read booking notes.
How it actually works
A note is not a waiver and not a price change. Booking strategy is the price job.
Easy to mix up
- Special requests change the rate by themselves.
- Notes are only in someone's text messages.
More dock paperwork questions
Do guests have to use a QR code to check in?
What if every boat comes back at 5pm?
How do we prove the scratch was not already there?
Can they sign the waiver before they get in line?
How do we keep a card for fuel or damage without a fight at return?
Who decides when weather cancels the day?
How do I check someone in and take the unit back?
Can I check in some units in a cart and leave the others?
Can we check someone in from a phone?
Do we have to download an app?
Can I check them in if they still owe a balance?
How do I charge for a scratch after they return?
Booking notes
Read booking notes.