Photos, waivers, the card
How do I check someone in and take the unit back?
There's no video on this page yet. The answer is the real one. When we film it, this same page gets the tape.
For check-in, find the booking, verify the customer, collect any balance due, complete waivers, and click Check In. For return, click Return when the equipment comes back, inspect, then click Complete to finish the booking.
Open check-in Help, then Saturday check-in.
How it actually works
This is the desk path. QR is a shortcut on top of it, not a different product.
Easy to mix up
- Return and Complete are the same click.
- Check-in is finished when you see them in the parking lot.
More dock paperwork questions
Do guests have to use a QR code to check in?
What if every boat comes back at 5pm?
How do we prove the scratch was not already there?
Can they sign the waiver before they get in line?
How do we keep a card for fuel or damage without a fight at return?
Who decides when weather cancels the day?
Can I check in some units in a cart and leave the others?
Where do special requests live?
Can we check someone in from a phone?
Do we have to download an app?
Can I check them in if they still owe a balance?
How do I charge for a scratch after they return?
Check-in and return
Open check-in Help, then Saturday check-in.