Owner-dependence is a metric
If customers cannot book unless you pick up the phone, you do not have a company — you have a job that owns your weekends. The vacation test makes that visible without a consultant. Score the booking path, after-hours answers, staff authority, and what breaks when you are on a beach with no signal.
What a passing score actually means
Passing is not 'Rex runs the marina.' Passing is: holds and deposits work, waivers are signed before the dock, someone else can refund a weather day, and you are not the only person who knows which pontoon is the VIP boat. That is the Saturday OS. Build it, then take the two weeks.
Takes about 2 minutes • No signup required
Focused operator journeys
Start with the workflow you need to fix.
The business should survive your week off
Eight questions. Two minutes. A score you can act on before burnout writes the plan for you.