Help Center / Journeys

Handle a Cancellation

Process a booking cancellation with refund

1. Step 1

   Find the booking

   Booking Basics: How Reservations Work in RecSystems →

2. Step 2

   Cancel the booking

   Cancellations & Refunds - Handle Booking Cancellations →

3. Step 3

   Process refund if applicable

   Processing Refunds - Issue Full & Partial Refunds →